5h55 Terms & Conditions – Read before using the platform

5h55 is an internationally operated online betting and gaming platform built specifically with Bangladeshi users in mind. It offers Sports Betting, Live Casino, slots, crash games, and a variety of other gaming options.

These terms and conditions apply to all products, services, and promotions offered by 5h55. Specific games or promotions may have additional terms — these will be stated on the relevant page and shall form part of these general terms.

• 5h55 reserves the right to update these Terms & Conditions at any time. Any changes will be announced via a notice on the website.
• Continued use of the platform will be considered as acceptance of the updated terms.
• These Terms & Conditions are available in both Bengali and English. In the event of a dispute, the English version shall take precedence.
• 5h55 reserves the right to suspend or restrict services in any region.

To open an account with 5h55, you must meet certain basic eligibility requirements. Providing accurate information at registration is mandatory — 5h55 reserves the right to close any account found to contain false or misleading details.

• Minimum age to register is 18 Years must be.
• Each individual is allowed a maximum of One you may open an account.
• Opening multiple accounts using the same mobile number, National ID, or bank account is strictly prohibited.
• The email address and mobile number provided at registration must be active and belong to you.
• Keeping your account password confidential is your responsibility. Never share your password with anyone.
• Any changes to your account details must be reported to 5h55 immediately.

To make a withdrawal on 5h55, or after depositing above a certain amount, you will need to complete KYC (Know Your Customer) verification. This is both a legal requirement and an important safeguard for your security.

The following documents are typically required for KYC verification:

• A scan or clear photograph of your National ID (NID) or passport.
• Verified by matching your name against your mobile banking account.
• Proof of address may be required — such as a utility bill or bank statement.
• Additional verification documents may be requested in cases of suspected irregularities.

KYC verification is typically completed within 24–48 hours. Withdrawals may be held until verification is complete, though you can still play games and place bets in the meantime. 5h55 keeps your personal information secure and never shares it with third parties.

Deposits and withdrawals on 5h55 are supported through Bangladesh's most popular payment methods. All transactions are processed over secure, encrypted connections.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Large withdrawals may be held pending KYC verification.
• If you have an active bonus, withdrawals may be restricted until the wagering requirement is completed.
• 5h55 reserves the right to temporarily hold funds pending investigation of suspicious transactions.

Before placing bets on 5h55, it's important to familiarise yourself with the betting rules. Knowing the rules makes for a much more enjoyable experience.

• Once a bet is confirmed, it generally cannot be cancelled. You may use the cashout feature to settle your bet early.
• If a match is cancelled or postponed, bets will be settled in accordance with 5h55's policy. Typically, stakes are refunded.
• Odds in live betting change rapidly. Your bet will be accepted at the odds displayed at the moment you place it.
• 5h55 reserves the right to void any bet accepted at incorrect odds due to a technical error.
• Accounts flagged for suspicious betting patterns may be subject to investigation.
• In an accumulator bet, if any single selection loses, the entire bet is lost.

5h55 may impose a maximum single bet limit, which varies depending on the user's level and circumstances. VIP members generally benefit from higher limits.

5h55 regularly offers a range of bonuses and promotions designed to enhance your betting and gaming experience. Each bonus comes with its own terms, which you should read before opting in.

• Welcome Bonus: New members can receive up to a 100% bonus on their first deposit. To withdraw this bonus, the specified wagering requirements must be met.
• Wagering Requirement: Wagering requirements attached to bonuses typically range from 5x to 30x. Bonuses cannot be withdrawn until the requirement is fully met.
• Bonus validity: Every bonus has a set expiry date. Any unused bonus will be automatically cancelled once it expires.
• No Duplicate Bonus Claims: Attempting to claim the same promotion more than once may result in account suspension.
• Bonus Balance & Real Balance: Winnings from bonuses are tracked separately. Funds from your actual deposit can be withdrawn at any time.

Certain activities are strictly prohibited on 5h55 to ensure fair and safe use of the platform. Violations may result in permanent account closure and forfeiture of your balance.

• Opening multiple accounts or operating an account under someone else's identity.
• Bonus abuse — claiming the same bonus across multiple accounts or exploiting the system.
• Match fixing or illegally influencing the outcome of any match.
• Using funds derived from money laundering or illegal sources.
• Hacking the platform's systems or using bots or automated software.
• Attempting arbitrage betting or exploiting odds differences to generate risk-free profit.
• Threatening or harassing other users.

5h55 may temporarily or permanently suspend an account under the following circumstances:

• If the Terms & Conditions are violated.
• Providing false information during KYC verification.
• If suspicious transactions or fraudulent activity are detected.
• If the user requests self-exclusion.
• Extended periods of inactivity (generally more than 12 months).

If an account is closed, any verified balance (except in cases of rule violations) will be refunded within 5–7 business days. Users may also request to close or temporarily suspend their account at any time.

5h55 is committed to delivering the highest quality of service. However, there are certain situations where 5h55's liability is limited, and users should be aware of these.

• 5h55 is not liable for failed transactions caused by internet disconnection or device issues.
• 5h55 is not directly liable for transaction delays caused by third-party payment providers.
• 5h55 is not liable for any account loss resulting from user negligence or password sharing.
• 5h55 is not liable for service disruptions caused by events beyond regulatory control, such as natural disasters or cyberattacks (force majeure).

5h55 makes no guarantee that betting or gaming will result in profit. Gaming involves risk, and there is always the possibility of losing. Only wager what you can afford to lose without it affecting your life.

5h55 reserves the right to modify, amend, or update these terms and conditions at any time. When changes are made:

• The date on this page will be updated accordingly.
• For significant changes, a notification may be sent to your registered email or mobile number.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request account closure and receive a refund of your remaining balance.

For any dispute or complaint, please contact 5h55 customer support first. Email: support@5h55.best. If the matter is unresolved, disputes can be escalated through the relevant international gaming authority.